Array ( ) US | United States | 54.224.11.137
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Looking For Telemarketing Services

Service Category: Telemarketing
Type of Vendor requested: Registered Business Only
Budget: To be determined through consulting with the vendor
Date Posted:
Time frame: As soon as possible
Purpose of Enquiry: Planning to purchase if it fits my budget
Are Collaterals Ready?:
Purchasing Role of the Requester:Purchase decision will require the approval of a superior
RFQ reference number:RFQ-1524826139-68947

What does the buyer wish to accomplish through this project?:

We are a company doing on genetic testing/ digital health in SEA. Looking for Customer Service provider who can service in multi-languages. English, Cantonese, Mandarin, Malay, Thai, Vietnamese, Tagalog.


Additional Information for Potential vendors:

The expected job scope will be:
Email and phone channel management, enquiries, customer complaints, logging all interactions by service type and channel

Customer service provider does not necessary needs to be stationed at a specific location. But should be able to accomodate all the languages required.

Minimum education background:
Staff who are able to handle explaining DNA and moderately advanced health terms.

Our customers are:
Insurance policy customers in Hong Kong, Singapore, Malaysia, Thailand, Vietnam and Philippines


Project Specifications:

Question

Buyer's Response

Purpose Customer support
Business/Industry of Buyer Health & Social Services
Duration
  • Indefinitely, we're looking at a long-term contract.
  • Long term contract
Expected Call Volume 300 calls per month per product per language. 12 products in total.We have 7 products in HK, and 1 each in SG, MY, TH, VN and PH. 7 languages: English, Cantonese, Mandarin, Malay, Thai, Vietnamese, Tagalog
Date As soon as possible, May would be ideal
Time Working hours: 8am-6pm working hours Monday to Friday

Buyer Contact Details:

Name: **** **** *****
Company: ****** ***** *** ***
Email:
Contact Number : +** **** ****

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Note: This lead is open to vendors from Singapore only.


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